Cancellation Policy

Last revised November 2025.

At Orange Blossom Therapies (OBT), our clients' wellbeing and appointments are very important to us. However, if you do need to cancel or reschedule an appointment, we respectfully ask for notice of 24 hours for mobile massage, or 48 hours for treatments at Sanctuary and Sage, via phone, text or Whatsapp. If you cancel outside of this time frame or do not come to your appointment, cancellation fees of 50% of your treatment price will apply. However, if you rebook your appointment within 4 weeks, a flat rate of £10 will apply.

If you are more than 20 minutes late to your appointment, we may not be able to accommodate you for the full amount of time scheduled for your treatment, or will need to reschedule entirely. In this instance, if a shorter treatment is given, the full treatment fees will still apply, and if an appointment is cancelled or rescheduled, the above cancellation fees will apply.

We will provide a one-time waiver of cancellation fees, where you can cancel an appointment within 24 hours at no additional charge. If you cancel or do not attend 5 appointments in a 12 month period, you will no longer be able to schedule appointments with OBT.

For cancellations that are due to a true unavoidable emergency, a flat rate cancellation fee of £10 will be due and will be deducted from any future appointments booked, within the next 6 weeks. OBT reserves the right to cancel any appointments at any time. If an appointment is cancelled by OBT with less than 24 hours notice, a 30% discount will be applied to your next appointment booked, within the next 4 weeks.